Terms and Conditions

Sleeping Bunnies Terms and Conditions

Terms of Service

When booking a consultation with Sleeping Bunnies, the Client agrees to these Terms of Service:

"Sleeping Bunnies" is the trading name of Sleeping Bunnies NZ Limited. In these Terms of Service, 'we', 'us', and 'our' refers to "Sleeping Bunnies."

“Client” means any person or entity engaging Sleeping Bunnies for their services as discussed in these Terms of Service.

General

The Client agrees to follow safe sleep practices in line with SIDS recommendations.

The Client understands the safety guidelines on co-sleeping and accepts that Sleeping Bunnies adheres to safe sleeping practices, which support room-sharing, not bed-sharing.

The Client will disclose any medical conditions that their child has to Sleeping Bunnies.

The Client will not disclose any of the information they receive from Sleeping Bunnies to a third party without Sleeping Bunnies' prior permission.

Client Acknowledgement

The information provided in the sleep intake questionnaire is as accurate as possible to the Client’s knowledge.

If the Client’s child has a medical condition, their health care provider’s approval has been sought before commencing a sleep plan.

The Client acknowledges it is their responsibility to rule out any possible medical causes of sleep problems in their child (such as sleep apnea), as a child with underlying medical causes of sleep problems may not be suitable to embark on a sleep plan.

The Client acknowledges it is their responsibility to ensure their child is gaining weight appropriately, thriving, and otherwise well before embarking on a sleep plan.

The Client acknowledges that Sleeping Bunnies is not able to give medical advice, and any questions or concerns regarding their child’s health will be under their health practitioner's care. A sleep plan by Sleeping Bunnies is not intended to replace or substitute medical advice.

The Client acknowledges that Sleeping Bunnies will not be responsible or liable for any injury or adverse events occurring while undertaking a sleep plan. The Client is responsible for the safety and health of their child at all times.

The website may contain links to other websites owned and operated by third-party vendors and other third parties (the "External Sites"). You acknowledge that Sleeping Bunnies is not responsible for the availability of, or the content located on or through, any External Site. You should contact the website administrator or Webmaster for those External Sites if you have any concerns regarding such links or the content located on such External Sites.

Payment

Full payment for all packages and follow-up support is required prior to the consultation starting. Once payment is received in full, the Client will receive acknowledgment of payment from Sleeping Bunnies. Phone consultations will be confirmed once payment has been made.

Package prices include GST.
Sleeping Bunnies reserves the right to alter prices at any time for any reason.

A sleep plan will not be issued, nor will a consultation take place with outstanding invoices remaining. Sleeping Bunnies reserves the right to cancel a consultation if there is an outstanding balance owing at the time of the scheduled consultation.

Any outstanding debt to Sleeping Bunnies will be referred to debt collection agencies. Payment is to be made in full via the website, using a secure Stripe payment system.

Cancellations

Cancellations made more than 15 working days prior to a consultation will receive a full refund, less transaction fees.

Cancellations made less than 15 working days prior to a consultation are not eligible for a refund.

In the occurrence of sickness or critical events, Sleeping Bunnies can reschedule the consultation and cater accordingly.

Once the sleep plan has been received or a consultation has taken place, no refund will be offered for a change of mind.

If a support package is postponed for reasons agreed upon by the Client and Sleeping Bunnies, they forfeit eligibility for a refund as described above, from the rescheduled support start date (unless medically unwell).

If a support package is cancelled due to medical reasons and the Client has received the sleep plan, their sleep support will be postponed to a date agreed upon by both parties.

Sleeping Bunnies reserves the right to cancel any package prior to the commencement of the home or phone consultation if they deem the package inappropriate for the Client. An alternative package may be suggested, and the price difference refunded, or the full amount refunded if Sleeping Bunnies or the Client chooses to forfeit the service engaged.

Conditions of a Sleep Plan

Individual results may vary and depend on many factors, including but not limited to, consistency, commitment, personal matters, approach to technique, technique or method, child’s needs, child’s age, severity of the situation, following the plan correctly, communication with Sleeping Bunnies, and the parents’ desire for change.

A refund is not offered in the event of the client feeling dissatisfied, and the client understands that embarking on the plan involves accepting this risk.

Most clients will see results within 10-14 days.

Sleeping Bunnies is obligated to keep up to date with current information, research, and knowledge surrounding child sleep.

The Client understands that the customised sleep plan is meant specifically for their child and should not be shared with a third party. They acknowledge that the information might not be suitable for another child.

Any changes the Client makes to their child's sleeping or eating arrangements are their decision, and Sleeping Bunnies will only make suggestions for change, of which the Client is responsible for choosing to implement.

It is the Client's responsibility to contact Sleeping Bunnies for any follow-up and to send the sleep log information through to be assessed for feedback as frequently as suggested.

Upon purchase of a sleep package, the Client agrees to these terms and conditions and the privacy policy as outlined.

In-Home Support

For clients considering or having booked in-home support, the Consultant will contact you via phone for a 15-minute consult at the scheduled time.

During this consult, you will plan with the Consultant when the in-home support takes place. Consultants are typically available to attend the home consult within 1-3 weeks of the 15-minute consult, subject to availability.

The Client is responsible for informing the Consultant who will be in the home during the in-home support and their relationship to the Client. If the Consultant arrives at the home and does not feel it is appropriate or safe to enter, the in-home consultation will be rescheduled if the Consultant deems it safe to do so.

If at any time during the in-home consultation the Consultant feels it is inappropriate to stay due to safety concerns, the consultation will be concluded, and rescheduling of the remaining consultation will not be provided.

Disclaimer

Sleeping Bunnies adhere to and comply with all WHO breastfeeding guidelines.
Sleeping Bunnies follow all the safe sleep guidelines set by the American Academy of Pediatrics.

Sleeping Bunnies do not provide any medical advice, services, or treatments. If you have concerns about medical or nutritional issues, we strongly recommend contacting your GP immediately.

Sleeping Bunnies are fully covered by professional indemnity insurance and IICT insurance.

Any changes to your baby's sleep or feeding routines that are suggested are entirely up to you to implement, and you are responsible for those decisions.

The information on this website or provided by Sleeping Bunnies is not intended to replace professional medical advice. You should always consult a GP or other qualified healthcare provider with any questions about your baby, toddler, or child’s health and wellbeing.

While Sleeping Bunnies strives to offer up-to-date and accurate information during consultations and on this website, we make no guarantees regarding the completeness or accuracy of the information provided.

Sleeping Bunnies shall not be held liable for any loss or damage (including direct or indirect loss, or special or consequential loss) resulting from your access to or inability to access this website, or from reliance on any information provided on this website or by our consultants.

This website or Sleeping Bunnies may include links or references to other sites, but we are not responsible for the content of these external sites and will not be liable for any damages or injuries arising from them. Any such links or references are provided solely for your convenience.

Sleeping Bunnies owns all copyrights related to the content on this website and any materials, texts, advice, guidance, manuals, and technical information provided. You may download content only for personal, non-commercial use, but no modifications or further reproduction of the content are permitted. The content may not be copied or used in any way without explicit written permission from Sleeping Bunnies or the author of any specific submission.

All materials are intended for non-commercial personal use only. You agree not to copy, distribute, or adapt the content for other uses or to compete with Sleeping Bunnies.

Sleeping Bunnies maintains this site for your personal information, education, and communication. Feel free to browse the site. You may download materials for personal, non-commercial use, provided you retain all copyright and proprietary notices. However, you may not distribute, modify, duplicate, transmit, reuse, repost, or use the site's content for public or commercial purposes, including text, images, audio, and video, without written permission from Sleeping Bunnies.

Confidentiality and Privacy Policy

You acknowledge that Sleeping Bunnies will maintain confidentiality and discretion regarding your case.

You agree not to share your child's sleep plan or its content with any third party without permission from Sleeping Bunnies. Sharing the plan may not be in the best interest of the child, as these plans are tailored to each child's specific needs.

Information We Collect

Sleeping Bunnies will collect typical personal information such as name, address, phone number, and email address.

We will use this information to create an online registration, manage and process your package, and communicate with you. Sleeping Bunnies does not sell or rent personal information to third parties.

Emailing Tools

We may communicate with you via email and send newsletters and other marketing information. Control of Your Online Credentials

If you have registered online, you are responsible for all actions taken with your username, email address, and password. If you choose to share this information with third parties, you are responsible for all actions taken with it and should review the third party’s privacy policy.